Programs Team

The Safe House Support Worker is part of the Programs Services Team of Mawarnkarra Health Service. The service’s objective is to provide holistic, primary health care services to the Aboriginal people of the West Pilbara region.

20 Sholl Street, Roebourne, WA 6718.


Safe House Team Leader


Programs Manager


The employee shall work shift work.

The ordinary hours of shifts are:

– Day shift 6:30am – 2:45pm
– Afternoon shift 2:30pm – 10:45pm
– Sleepover shift 10:30pm – 6:45am (sleepover allowance and 4hrs paid work)
– On Call Allowance

Other conditions of employment are identified in your contract for employment.

All Mawarnkarra employees are required to comply with all policies in force at the time of commencement of employment and those implemented from time to time.

As part of the orientation program, employees are required to sign declarations and agreement pursuant to policies of the Health Service.


The focus of a Safe House Support Worker is to provide a strong support system and a safe environment for clients escaping family and domestic violence and homelessness. This should be achieved whilst working under the supervision and direction of the Safe House Team Leader


  • Prior experience in a similar role and proven case management experience.
  • Ability to liaise with, develop relationships, advocate for and case manage clients who are escaping family and domestic violence or at risk of becoming homeless.
  • Ability to communicate effectively with team members and the clients.
  • Ability to provide support in highly stressful circumstances.
  • Ability to problem solve effectively on a day to day basis and in a crisis situation.
  • Ability to negotiate complex issues with clients.
  • Ability to communicate effectively.
  • Ability to prioritise workload.
  • Ability to liaise effectively with other service providers, both internal and external.
  • Initiative to seek the advice and support of the Safe House Team Leader and other staff where necessary.
  • Ability to work independently and in a team environment.
  • An active driver’s license to transport people in motor vehicles in a safe manner.
  • Commitment to ongoing participation in education, professional development, evidence based research and quality assurance.


1. Undertake assessment, monitoring, planning and advocacy of Safe House Clients:

  • Ability to work with clients to create comprehensive and achievable case management and care plans.
  • Provide appropriate and timely assessments based on client needs and act according to the assessment.
  • Provide link-up services to clients and provide support and assistance to clients through this process.
  • Participate in case conferencing and undertake all responsibilities as per the care plan of clients.
  • Refer clients appropriately to other services within Mawarnkarra and external to Mawarnkarra.
  • Provide clients with information about the services they are being referred to and provide support as necessary to clients attending other services.
  • Follow-up clients on a regular basis.
  • Initiate client contact where appropriate and necessary.
  • Provide support and assistance to clients in their own environment consistent with the policies of Mawarnkarra.
  • Work effectively and appropriately with families.
  • Provide support and assistance clients requiring housing, family services and assistance with Centrelink and/or Court.
  • Advocate the needs of clients to services such as WA Housing, Centrelink, WA Mental Health Services and Family and Community Services.
  • Provide assistance and support to families and friends of people who are in detox or rehabilitation.
  • Assist clients to improve daily living skills such as budgeting, drug and alcohol awareness and confidence building skills.

2. Manage client files:

  • Regular management of client records.
  • Maintain confidentiality in all aspects of record keeping.
  • Records all data on clients as required by Mawarnkarra.

3. Program responsibilities:

  • Under the supervision of the Safe House Team Leader, facilitate and initiate group meetings and support services that involve clients, families and community members.

4. Professional responsibilities:

  • Maintain the highest standards of professional conduct.
  • Participate in and contribute to the fulfilment of operational needs of the organisation as they arise.
  • Demonstrate an understanding of and compliance with all Mawarnkarra policies and procedures.
  • Participate in maintaining a safe working environment.
  • Other duties as directed by management.


Attend and participate in the professional development program and relevant external seminars and conferences, as approved.


Consent to undergo a Working with Children Check and a National Police Certificate if required by the employer and if required, employment is conditional pending the outcome of these checks.

Current valid driver’s Licence.

All employees are required to adhere to Smoking policy and be willing to undertake a random drug and alcohol screening.

Please email your resume and application for a role through to You will receive confirmation that your application has been received. Should we progress your application to interview, we will contact you to arrange.

MHS may commence appointment proceedings immediately, appoint by invitation or make no appointment at all. This opportunity is only open to candidates with the right to work in Australia. Aboriginal and Torres Strait Islander people are encouraged to apply.

Explore local and northwest attractions near Mawarnkarra Health Service

Our service is located within the City of Karratha 40 minutes from Karratha.

The Pilbara is home to several beautiful beaches with opportunities for diving and snorkelling. The area is perfect for fishing and other water-based activities such as boating, sailing and whale watching. Millstream Chichester National Park is famous for its watering holes and camping spots. Within just a few hours’ drive are the world heritage listed sites of Karijini National Park and Ningaloo Reef. There are regular community events such as the Dampier Markets and horse racing and the recent development of the Karratha Art’s Precinct has opened the region up to more artistic pursuits including exhibitions, dance and theatre performances. We enjoy easy access to attractions such as Indigenous Rock Art accessed through guided tours on the Burrup Peninsula.

Explore more about the Pilbara here.

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