Patient Journey & Transport Coordinator

The Patient Journey & Transport Coordinator is part of the Client Services Team of Mawarnkarra Health Service. The Service’s objective is to provide holistic, primary health care services to the Aboriginal people of the West Pilbara region.

LINE MANAGER
Senior Clinic Receptionist

CONDITIONS OF EMPLOYMENT

37.5 hours per week Monday to Friday 8:30am to 4:45pm with 45minutes (unpaid) for lunch daily. You are to be ready for work no later than 8:30am daily.

Other conditions of employment are identified in your contract for employment.

All Mawarnkarra employees are required to comply with all policies in force at the time of commencement of employment and those implemented from time to time.

As part of the orientation program, employees are required to sign declarations and agreement pursuant to policies of the Health Service.

POSITION OBJECTIVE

The role of the Patient Journey & Transport coordinator is to promote access to health services by ensuring medical appointments, including specialists’ appointments that are made for patients through to the safe transport of patients to and from their appointments in and around the West Pilbara region and to metropolitan centres such as Perth. The Transport coordination aspect of the role is to lead the Mawarnkarra’s transport team to ensure that clients have transport to health services & medical appointments including specialists’ appointments in and around the West Pilbara region & metropolitan areas such as Perth.

SKILLS, EXPERIENCE AND ATTRIBUTES

• Motivation to provide service excellence.
• Ability to liaise with various staff in a medical service.
• Ability to liaise with patients of Mawarnkarra who require medical appointments booked for them
• Good interpersonal communications skills.
• Ability to manage a crisis situation.
• Has a WA driver’s license.
• Commitment to ongoing participation in education, professional development, evidence based research and quality assurance.

DUTIES

1. Medical appointments in the West Pilbara region

• Make the appointments required for patients.

• Liaise with the Senior Receptionist/Transport Coordinator, Senior Registered Nurse and Doctors, when necessary, in regards to patient’s medical appointments.

• Ensure patients understand the appointment time and place the appointment is being held at.

• In collaboration with the Senior Receptionist, ensure the transport drivers are aware of the patients who need transport to their appointments – day and time of the appointment.

• Ensure all information is entered into the patient’s progress file in Communicare.

2. Medical appointments outside of the West Pilbara region

• Liaises with the patient if an escort is required when going to this appointment.

• Ensures all PATS paperwork is completed efficiently and accurately in regards to the requirements for the patient, and escort if required.

• Checks all information supplied by PATS are correct.

• Ensure arrangements are organised with the patient, and escort, on how to get from the airport to their arranged accommodation.

• Ensures the patient understands the medical appointment arrangements made on their behalf.

• Ensures all information is entered into the patient’s progress file in Communicare.

• In collaboration with the Senior Receptionist/Transport Coordinator, ensure the transport drivers are aware of the patients, and escorts, who need transport to the airport so they can make their appointment in a timely fashion.

• May occasionally be required to transport patients out of hours

• May be required to act as an escort for patients to Perth when all other avenues have been exhausted.

3. Transport of patients when required (Please note this is only an expectation when there are no other staff at Mawarnkarra working on the day who can take a patient to their appointment)

• Drive safely and with due care at all times

• Ensure patients are safe and that all safety equipment is engaged

• Assist patients on and off transport

• Respond to an emergency medical situation appropriately

• Ensure that the policies in respect to the transport of patients are consistently applied

• Ensure that patients are treated respectfully at all times

• May occasionally be required to transport patients out of hours

• May be required to act as an escort for patients to Perth when all other avenues have been exhausted.

4. Administrative duties:

• Ensure that all communications are dealt with professionally and consistent with policies and procedures.

• Assist the Practice Coordinator, when required,

• Attend to all administrative tasks efficiently and accurately.

• Demonstrate a high level of organisational skills.

5. Coordination of the transport services:

• Ensure the Transport Officers work in collaboration with each other by knowing their workload, such as the pick-up list of clients, each morning.
• Ensure the Transport Officers are aware of their legal responsibilities in relation to driving a Mawarnkarra vehicle and the transporting of clients.
• Ensure the Transport Officers are aware that all communications to clients are dealt with professionally and are consistent with policies and procedures.
• Manage any patient complaints in regards to transport as per the policies of Mawarnkarra.
• Ensure the Transport Officers report any issues they have with their client workload, the vehicles, and their daily tasks promptly and in–line with Mawarnkarra policies.

6. Management of staff

• Management of Transport Officers on a day-to-day basis.
• Identify staff that requires support and assistance in fulfilling their responsibilities and arrange for the provision of support and assistance.
• Monitor and manage compliance with the policies of the health service.
• Promote a collaborative working environment for all staff.
• Identify staff that may require performance management.
• Provide leadership in problem solving issues that arise.
• Ensure that staff are appropriate and respectful of clients, visitors and other staff at all times.
• Take a leadership role in facilitating effective and collaborative working relationships between staff.

7. Professional responsibilities:

• Maintain the highest standards of professional conduct.
• Participate in and contribute to the successful outcomes of the organisation.
• Participate in research activities within the services as required.
• Participate in maintaining a safe working environment.
• Any reasonable request by management.

Attend and participate in the professional development program and relevant external seminars and conferences, as approved.

Performance will be appraised on an on-going basis and formally at the first 3 months and annually thereafter.

Consent to undergo a Working with Children Check and a National Police Certificate. Employment is conditional pending the outcome of these checks.

Current Drivers Licence.

All employees are subject to regular random drug and alcohol testing.

MHS may commence appointment proceedings immediately, appoint by invitation or make no appointment at all. This opportunity is only open to candidates with the right to work in Australia. Aboriginal and Torres Strait Islander people are encouraged to apply.