NDIS
Mawarnkarra can now help you with the NDIS.
National Disability Insurance Scheme
Services
Prices
NDIS Complaint
Providing us feedback as your NDIS provider
If the Participant or Guardian/Authorised Representative wishes to give the Provider feedback, make a complaint or suggestions to assist with continuous improvement, we encourage contact via;
Phone: 08 9182 0801 Compliance Officer
OR Email: dsm@mhs.org.au
Mawarnkarra Health Service welcome the opportunity to hear and discuss your concerns/complaints and find a solution.
If the Participant is not satisfied with the response from Mawarnkarra Health Service including the opportunity to escalate your concerns through Mawarnkarra Health Service management, the Participant can contact the NDIS Commission Complaint.
How to complain to the NDIS Commission
Anyone can make a complaint to the NDIS Commission about a NDIS service provider. This includes an NDIS participant, their family members/friends, their NDIA appointed nominee, advocates, guardians or any other person who wishes to make a complaint.
If you are unhappy with our response, or feel uncomfortable about raising your concern directly with us, we encourage you to use the NDIS Commission complaints service.
Call NDIS Commission Complaints: 1800 035 544
Online complaint form: Click here to access Complaint Contact Form
Text Telephone (TTY) 133 677
National Relay Service
https://nrschat.nrscall.gov.au/nrs/internetrelay & then ask for 1800 035 544
Translating and Interpreting Service are available by calling 131 450
For more details, click this link
Mawarnkarra Health Service always is happy to hear and discuss your concerns/complaints and find a solution.
If you are unhappy with our response, or feel uncomfortable about raising your concern directly with us, we encourage you to use the NDIS Commission complaints service.
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For medical appointments, or to speak to a nurse
clinic.reception@mhs.org.au
For employment, finance, administration, procurement
reception@mhs.org.au
Phone
P: (08) 9182 0851
P: (08) 9182 0800