Mawarnkarra is an Aboriginal Community Controlled Health Organisation, which means that we are funded to provide our services and programs to Aboriginal and Torres Strait Islander clients. We are also a bulk billing service.

No one will be charged for any health service they receive at Mawarnkarra if they have a current Medicare card.

A fee may be charged if you do not have a current Medicare card.

If you are referred to a service other than one provided by us; you might be charged a fee by that service. Your doctor will talk to you about this at the time of making the referral.

Your medical record is confidential and we take your privacy very seriously. All staff at Mawarnkarra respects the privacy and confidentiality of your health information. It is part of our policy to maintain security of all personal health information at all times to ensure that this information is only available to authorised members of staff. Mawarnkarra has a zero tolerance for breaches of confidentiality.

We have a comprehensive policy on the management of personal health information and a brochure for clients explaining the policy is available. Please ask at reception for a copy of the brochure.

We work in partnership with visiting specialists to provide enhanced services to our community. The visiting specialists are not employed by Mawarnkarra, but they do maintain their own records about the care provided to you. They are covered by Mawarnkarra Confidentiality Policy and the Privacy Act. If you have any questions please ask to speak with our Senior Medical Officer, the Clinical Manager or the Visiting Specialist.

We operate primarily on a walk-in system. Patients are seen in order of arrival unless someone presents requiring urgent medical attention. Doctors see patients for as long as required.

Patients can put their name down to see the Doctor in the afternoon however they are required to be at the clinic at 2.00 pm and will be seen in order of arrival.

Mawarnkarra offers clients a service where, if the client is unable to attend the clinic and it is necessary that they see a doctor, counselor, or one of our other services, we will provide transport to and from a client’s home. Please call reception on 9182 0850 to arrange transport.

Please note that this service is only for those clients who have no other means of transport.

There may be times when a doctor, health worker or nurse will need to visit you at your home. This may happen any time, during business hours. Arrangements will be made between you and your medical team.

If you need medical assistance out of our standard office hours go to Roebourne Hospital or Karratha Health Campus.

Mawarnkarra is committed to preventative and holistic health care and therefore work in cooperation with National and State based recall and reminder registers.

Mawarnkarra may send you a reminder from time to time offering you preventative health services appropriate to your care via SMS, recall card or phone call. If you do not want to be part of this reminder system please tell the receptionist, doctor, nurse, or Health Worker.

Clients can respond by ringing the clinic reception at (08) 9182 0851 to acknowledge the reminder.

If you need urgent medical assistance call 000

Please provide the receptionist with your current emergency contact details in case of an emergency. We would also appreciate clients notifying receptionists of any changes of their address and updated Medicare and health care concession cards.