Women’s Outreach Worker

The Women’s Outreach Worker is part of the Programs Team of Mawarnkarra Health Service. The Service’s objective is to provide holistic, primary health care services to the Aboriginal people of the West Pilbara region.

LOCATION
20 Sholl Street, Roebourne, WA 6718.

LINE MANAGER
Programs Manager

CONDITIONS OF EMPLOYMENT

Conditions of employment are identified in your contract for employment.

All Mawarnkarra employees are required to comply with all policies in force at the time of commencement of employment and those implemented from time to time.

As part of the orientation program, employees are required to sign declarations and agreement pursuant to policies of the Health Service.

POSITION OBJECTIVE

To provide culturally appropriate services including assisting with accessing holistic health care services to women who are experiencing or at risk of experiencing family and domestic violence.

The role of the Women’s Outreach Worker is to ensure that program objectives are met whilst working under the supervision and direction of the Programs Manager. The focus will be to meet community needs through a mobile outreach initiative to improve the safety, resilience and capability of vulnerable women and their children experiencing family and domestic violence and prevent homelessness.

The Women’s Outreach Worker will provide client focussed responses, using a case management model to ensure women’s and accompanying children are kept safe and are assisted to find solutions that enhance their individual safety and wellbeing needs.

This will be achieved by working in a team environment and collaborating with other team members, in particular, Safe House Support Workers and the Safe House Team Leader. This will be measured by monitoring and evaluating outcomes.    

SKILLS, EXPERIENCE AND ATTRIBUTES
• Ability to communicate effectively with team members and clients
• Ability to work independently without supervision and carry out required tasks without constant oversight
• Ability to think independently and determine the best interests of the client
• Ability to liaise with and develop relationships with clients who are experiencing or at risk of experiencing family and domestic violence.
• Ability to problem solve effectively on a day to day basis
• Ability to negotiate complex issues with clients
• Ability to prioritise workload
• Ability to liaise with and develop relationships with other service providers
• Ability to apply a case management model to provide a client focussed response
• An active driver’s license to travel to meet clients in a safe manner
• Commitment to ongoing participation in education, professional development, evidence based research and quality assurance

DUTIES

1. Provide support and assistance to clients:
a. Work with women and children exiting the safe house to support them to sustain safe and secure accommodation.
b. Provide support to women and their children in the community who are experiencing or at risk of family and domestic violence.
c. Assist in supporting a person’s access to other support services and provide a client centred response.
d. Work within the community to provide an early intervention and prevention response to women, with or without children experiencing or at risk of family and domestic violence.
e. Provide child focussed and culturally appropriate support services to children and young people aimed at minimising the impact of family and domestic violence through a range of strategies and activities.
f. Work as a part of a broader system of support services to deliver a timely and coordinated client focussed response to women and children affected by family and domestic violence.
g. Work with the family domestic violence response teams within the local community.

2. Client files and Case Management

a. Maintain a caseload of clients exiting the Safe House and within the community
b. Maintain confidentiality in all aspects of record keeping
c. Manage referrals from internal and external services
d. Ensure a collaborative, person centred process aimed at empowering women to meet their individual needs

3. Program responsibilities
Services must be delivered within a case management framework. Case management support plans are to be developed with the client and include the following components:
a. Risk and needs assessment to identify the needs, strengths, risks and protective factors of clients.
b. Safety planning through the development of a personal plan that supports safety.
c. Support planning to support the women’s goals and identify the supports services required.
d. Direct Service Provision – providing advocacy, support, counselling etc.
e. Coordination and utilising an active referral system to identify and connect to external services.
f. Monitoring and Review of case plans or interventions including ongoing assessment of risks, needs, strengths and protective factors.
g. Reporting and Evaluation of the service provided and outcomes for the client.

4. Professional responsibilities
a. Maintain the highest standards of professional conduct.
b. Participate in and contribute to the fulfilment of operational needs of the organisation as they arise.
c. Demonstrate and understanding of and compliance with Mawarnkarra policies and procedures.
d. Participate in maintaining a safe working environment.
e. Other duties as directed by management

EDUCATION

Attend and participate in the professional development program and relevant external seminars and conferences, as approved.

OTHER RELEVANT INFORMATION

Performance will be appraised on an on-going basis and formally at the first 3 months and annually thereafter.

Consent to undergo a Working with Children Check and a National Police Certificate. Employment is conditional pending the outcome of these checks.

Current Drivers Licence.

Current CPR Certificate.

COVID-19 Vaccinated.

All employees are subject to regular random drug and alcohol testing.

Please email your resume and application for a role through to hrofficer@mhs.org.au. You will receive confirmation that your application has been received. Should we progress your application to interview, we will contact you to arrange.

MHS may commence appointment proceedings immediately, appoint by invitation or make no appointment at all. This opportunity is only open to candidates with the right to work in Australia. Aboriginal and Torres Strait Islander people are encouraged to apply.